FAQ

What Countries do we ship to?

We ship INTERNATIONALLY! We ship to all countries across the world!


How long does delivery take?

Orders are fulfilled and either shipped or delivered (local delivery) within 2-5 business days. Once the package is shipped, you will receive a tracking number to receive updates. 


My package is incomplete, what do I do?

If you believe you are missing items in your order please email us at info@oakandfir.ca. We then can either refund these items or have them shipped to you with free shipping.


What should I do if I have not received my packages yet?

If your package has been shipped and you have received a tracking number, please contact your delivery service. If you have not yet received notification of your order being shipped and it has been over 7 days, please contact info@oakandfir.ca


How can I track my order?

Once your order has been shipped you will receive a tracking number via email to follow along with your package. If you selected local delivery for the Kingston, Ontario, Canada area, there is no tracking available. 

 

The items/size I want are out of stock, what should I do?

Email us at info@oakandfir.ca! We will let you know if we plan on restocking that item/size. Sign up for our email list to receive notification when the product is back in stock!

 

Can I purchase a gift for a friend?

Absolutely! Simply fill out their address as the shipping address and send us an email at info@oakandfir.ca with a personalized message for your loved one!

 

Can I exchange my order for a different size/product?

Yes! Simply send us an email at info@oakandfir.ca and we will work with your needs. 

 

Can I cancel my order?

Send info@oakandfir.ca an email requesting the cancellation. We will refund your order and you will see your funds returned to your account within 2-5 business days.